Return Policy

We try to make the shopping at our store as easy as possible for you!

In order to protect all customers and ensure that all returns and exchanges are handled fairly, AlphaGM Products may require a receipt or decline your return or exchange in some situations, such as:

Products that were not bought directly from AlphaGM Products store – like from a thrift store
Products that have been defaced
Products with missing labels
Products without receipts or store IDs
Products that haven't been cleaned
Products that have been lost or damaged to the point where they aren't usable

Make a Return or Exchange through the Mail

Do you need to make an exchange immediately?

Order online or contact us through our site.

The Refund details

It will take up to 2-4 weeks to receive a full refund. Gifts receive a merchandise credit, but most of the time we reimburse you with the payment method used.

1. Find the Packing Slip

Find and complete the form printed on the packing slip that came with your order. Or print and fill this template.

2. Prepare the Package

Include the item, receipt, and packing slip. Use the original packaging or something similar.

3. Attach the Shipping Label

Attach the shipping label. (Business address: Otterkoog 7, 1822 BW Alkmaar, Netherlands